Shipping and returns

RETURN POLICY

Sandbag Apparel operates with custom designs printed by Printful (theprintful.com), a third party provider. We do not stock any t-shirts; they all get printed on demand.

Because of this, all sales are final and Sandbag Apparel cannot accept returns or replacements in the case where the customer needs a different size, color, or has “buyer’s remorse”.

Please view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email support@sandbagapparel.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

LOST ITEMS

If your order didn’t end up arriving, be sure to let us know! First check your shipping confirmation and check that you entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at support@sandbagapparel.com noting your order number. We’ll see what can be done.

As a rule of thumb, it is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. Unfortunately, in such a case Printful will not make any refunds and will not resend the product.

DAMAGED ITEMS

The last thing we want is for you to be stuck with a damaged item. If there is a defect with the order (misprinted and/or damaged) we will offer a replacement (same product, same size) if the defect is reported via email (support@sandbagapparel.com) within 7 days after the product has been received.

SHIPPING POLICY

Please allow 2-7 business days for the t-shirts to be created by Printful. They have fulfilment centers in the US and in Europe. Due to COVID-19 this may take even longer. Then you should add shipping times on top of that. For international shipping outside of the USA or Europe, please understand that it may take additional time to clear customs, and shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You (the customer) will be responsible for these fees. Any fees are paid to the appropriate customs agency by you the customer.

 

Speed and price depends on product type and destination. When your order is shipped, you will receive a tracking number via email so you can track your package. Please note that sometimes USPS does not scan packages or update their tracking so some tracking numbers may not give/have any updated information.